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First Responders Medical Info Access

Enter only the first 6 digits of the ID Code: T47GHA - 8FK3R4 HELP

Frequently Asked Questions

We know this can be difficult, which is why we strive to provide the best and easiest shopping experience possible. If you have a question or concern that is not addressed below, or there is an issue with your product or order, please contact us

  • Can I Purchase an EmergencyID Product for Someone Else?

    Absolutely! It is very common for caregivers and family members to purchase a medical ID for someone else who needs one. We can ship to anywhere in North America and to third-party locations.

  • What Materials Are Used in EmergencyID Products?

    Please refer to specific product descriptions to see a list of the materials we use. All products are latex-free.

  • What If I Find Someone Else's Emergency ID?

    If you find an Emergency ID medical ID product that does not belong to you, please contact us so that we make arrangements to return it to its rightful owner.

  • Do I Need an EmergencyID?

    Consider purchasing an Emergency ID medical ID product if you have a health condition you would want communicated to a medical professional if you were unable to do so yourself. Health conditions could include medical procedures, allergies, or mental health issues. We have included many possible suggestions in the custom engraving section of our website which you can you review prior to committing to your order, or you can enter your own custom information. We have a wide variety of medical ID bracelets, medical ID necklaces and medical ID wallet cards and ID tags.

  • Can I Have the Size of My EmergencyID Product Adjusted?

    Please contact us if you need to change the size of your Emergency ID product. Do not return your product to us without contacting us first. Emergency ID is not responsible for loss or damage of your product during return shipping. 

  • When will I receive my Emergency ID medical ID product?

    Basic shipping is included in the price of all orders. This means you should receive your order within 1-2 weeks, once it has been shipped, depending on the destination address.

    If you need your Emergency ID product sooner, there is an option for express shipping with shipment tracking at the checkout.